Privacy Policy

This Privacy Policy explains how Benjamine Cadette AB collects, uses, stores and protects your personal information when you visit our website, contact us, subscribe to our newsletter or place an order.

Benjamine Cadette AB is the controller responsible for the processing of personal information described in this Privacy Policy.

For questions about this Privacy Policy or how we process your personal information, please contact:

hello@benjaminecadette.com

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and return information
• Payment and transaction information
• Newsletter subscription preferences
• Communications you send to us

When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.

Payment card details are processed securely by our payment service providers and are not stored directly by us.

We may use your personal information to:

• Process, confirm and deliver your order
• Manage payments, returns, refunds and customer service inquiries
• Communicate with you about production, delivery or changes affecting your order
• Respond to questions and other communications
• Send newsletters and marketing communications when you have chosen to receive them
• Operate, maintain, secure and improve our website
• Prevent fraud, misuse and other unlawful activity
• Maintain business and accounting records
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

We process personal information only when we have a valid legal basis.

Depending on the circumstances, we may process your personal information because:

• Processing is necessary to enter into or perform a contract with you, including processing and delivering an order
• Processing is necessary to comply with a legal obligation, including accounting, tax and consumer-law requirements
• You have given your consent, including where consent is required for newsletters, marketing or certain cookies
• Processing is necessary for our legitimate interests, such as operating and securing our website, preventing fraud and improving our services, provided that those interests are not overridden by your rights

Where processing is based on consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

If you subscribe to our newsletter, we collect and use your email address to send brand news, product updates and other marketing communications.

Where provided, we may also process your name in order to personalise these communications.

Newsletter subscriber information is stored and managed through Shopify. We process this information on the basis of your consent.

You may withdraw your consent and unsubscribe at any time by using the unsubscribe link included in our emails or by contacting hello@benjaminecadette.com.

If you join the Stockholm Invitation List, we collect your name and email address to send information about the Stockholm event, including confirmed dates and invitation details.

Your information will only be used for communications connected with the Stockholm event and will be stored and managed through Shopify.

We process this information on the basis of your consent. You may withdraw your consent at any time by contacting hello@benjaminecadette.com.

Our website may use cookies and similar technologies that are necessary for the website to function, remember preferences, maintain security, understand website use or support analytics and marketing.

Where required by law, non-essential cookies will be used only after you have made your choice through the cookie consent tool available on the website.

You may adjust your cookie preferences through the consent tool or your browser settings. Blocking certain cookies may affect how parts of the website function.

We may share personal information with trusted service providers when necessary to operate our business and provide our services, including:

• Website and e-commerce platform providers
• Payment service providers
• Delivery and logistics providers
• Email and newsletter service providers
• Website hosting, analytics, security and technical service providers
• Professional advisers, authorities or other parties where required by law

These recipients may process personal information only for the relevant purpose and in accordance with applicable data protection requirements.

We do not sell your personal information.

Some service providers may process personal information outside Sweden or the European Economic Area.

Where personal information is transferred to a country that does not provide an equivalent level of data protection, we use an appropriate transfer mechanism required by applicable law, such as an adequacy decision or approved standard contractual clauses, together with additional safeguards where necessary.

We retain personal information only for as long as necessary for the purpose for which it was collected and to meet legal, accounting, tax, consumer-protection and dispute-resolution requirements.

Order and transaction records may be retained for the period required by applicable accounting and tax laws.

Newsletter information is retained until you unsubscribe or withdraw your consent, unless we are required to retain limited information to record and respect your request.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Subject to applicable data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent
• Request transfer of certain information in a structured, commonly used and machine-readable format
• Lodge a complaint with a competent data protection authority

These rights may be subject to legal conditions or exceptions.

To exercise your rights, please contact hello@benjaminecadette.com. We may need to verify your identity before completing your request.

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY), or the competent data protection authority in the country where you live or work.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy information before providing personal information.

We may update this Privacy Policy when necessary to reflect changes to our website, services, business operations or legal obligations.

The current version will be published on this page.

For questions about this Privacy Policy, our processing of personal information or your data protection rights, please contact:

hello@benjaminecadette.com