Shipping & Returns

“Made by you. Each piece is created only after you choose it.”

To ensure a mindful and intentional creation process, every piece is made specifically for you upon receiving your selection.

Selected pieces are offered during a limited Pre-order period. Full payment is collected when the order is placed.

If you wish to change or cancel an order, please contact hello@benjaminecadette.com as soon as possible. Depending on the production status and applicable law, you may be responsible for reasonable costs resulting from a cancellation. This does not limit your statutory right of withdrawal or any other mandatory consumer rights.

Production typically takes approximately four weeks. This period begins after the relevant ordering period closes and may vary depending on the piece and production schedule.

Once your piece is complete, you will receive a production completion email with tracking details. Delivery within Sweden typically takes approximately one week from the date of dispatch.

If an unexpected delay materially affects the estimated delivery period, we will contact you using the email address provided with your order.

Standard delivery is currently available within Sweden.

DHL and UPS may be used depending on the destination and available service.

Standard delivery within Sweden is free of charge.

Delivery information and the estimated delivery period will be shown at checkout or communicated when your order is confirmed.

Delivery dates are estimates unless a specific delivery date has been expressly agreed.

International delivery is not currently available as a standard website checkout option.

If you are located outside Sweden and wish to place an order, please contact hello@benjaminecadette.com before ordering. We will confirm whether delivery to your location can be arranged and provide the applicable delivery information and cost.

For eligible online purchases, you have the right to withdraw from your purchase within 14 days from the day after you receive your order.

To request a return, please email hello@benjaminecadette.com within the 14-day withdrawal period and include your order number.

After notifying us, the piece must be returned without undue delay and no later than 14 days after the withdrawal notice is sent.

Returned pieces must be unworn, unwashed and returned with all original tags attached. You may inspect the piece as you would reasonably be able to do in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and fit.

A piece is not automatically excluded from the statutory right of withdrawal solely because it is produced after an order is placed.

The withdrawal exception applies only where a piece is made to your individual specifications or is clearly personalised and the applicable statutory exception applies.

Nothing on this page limits any mandatory rights available to you under applicable consumer law.

For eligible returns within Sweden made using the return method provided by us, a return fee of 100 SEK will be deducted from your refund.

We do not process direct exchanges.

If you would like a different size or colour, please return the original piece in accordance with this policy and place a new order, subject to availability and the applicable ordering period.

If a parcel is not collected, is refused or is returned to us because the customer provided incorrect or incomplete delivery information, a fee of 200 SEK may be deducted from the refund to cover return shipping and handling costs.

This does not affect any rights you may have where the return was caused by our error or by a fault with the delivery service.

If you receive a piece that is faulty, damaged or different from what you ordered, please contact hello@benjaminecadette.com as soon as possible and include your order number and photographs showing the issue.

Your mandatory rights under applicable consumer law are not limited by this policy. Where the complaint is valid, we will provide an appropriate remedy and will not charge the standard return fee.

Eligible refunds will be made to the original payment method without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned piece or you have provided evidence that it has been sent back, whichever occurs first.

The 100 SEK return fee will be deducted where applicable. Any 200 SEK uncollected-parcel fee may also be deducted where applicable.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

For questions regarding delivery, returns or refunds, please contact:

hello@benjaminecadette.com